Service Operations

•Develop appropriate performance indicators for Service and Mobile operations derived from the corporate strategy in coordination with Management as well as neighboring departments.

•Create binding investment, cost, sales and profit plans based on strategic and operational goals, considering the overall value chain (such as market share for Service Department)

•Monitor and manage Service by means of consistent observation and analysis of key figures.

•Regularly check goals and measures to derive and ensure the implementation of appropriate corrective measures if necessary.

•Represent the brand and the company to customers, suppliers and in public relations. Actively establish targeted contacts with fleet customers, public figures, clubs, associations and the press and media, as well as maintaining such contacts.

Client Relationship Management

•Serve as the primary point of contact for assigned clients.

•Build and maintain strong, lasting relationships to ensure high levels of satisfaction and retention.

•Conduct regular check-ins, business reviews, and performance meetings with clients.

•Ensure that vehicle hand-over is done according to the brand’s standards.

•Conduct customer complaint meetings in special cases.

People Management

•Communicate the set objectives and KPIs for each role, aligned with market opportunities and best-in-class performance.

•Establish business objectives and personal development goals and monitor performance against agreed targets.

•Determine training needs and secure suitable training.

•Ensure regular and efficient communication with and between the employees, as well as conducting prepared, individual and annual employee appraisals.

•Provide continuous guidance, support, and feedback to subordinates.

•Encourage compliant behavior and ensure company policies are always adhered to.

•Conduct weekly, coaching sessions with the team on process and customer experience.

Reporting

•Ensure regular reports on service & workshop operations are generated as required by distributor management.

•Ensure an up-to-date customer database and that detailed customer information is provided across all departments as required.

Compliance

•Know and understand local laws which govern the automotive industry and ensure that the business complies with the relevant legislation.

•Ensure that checks are implemented to monitor whether all processes are in line with legal / compliance requirements within the distributor and business partners.

•Implement, and abide by the distributor compliance and integrity codes.

Skills

Job Requirements

Educational Qualifications

Education Degree

: Diploma

Major

: Any

Experience

Years of Experience

: 10 - 15 Years

Field of Experience

: Automotive aftersales

Skills

•Proven record of achieving CSI and customer satisfaction targets.

•Multilingual skills to communicate with a diverse customer base.

•Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

•Excellent leadership and people management skills.

•Flexible approach to work and able to adapt and thrive in a changing environment.

•Clearly communicate expectations and set targets based on quantitative and qualitative objectives

•Employ available tools, systems in planning, managing and developing service operations, CSI, quality

•Familiar with the market for service and parts and the regional competition, as well as their structures, sales channels and market offers.

Other Requirements

Gender

: Male

Age

: 35 - 45 Years

Preferred Language

: Arabic, English

Duty Shift / Timings

: One Shift / 8:00 am - 5:00 pm

Salary & Benefits

Salary

: Attractive Salary

Other Benefits

: Company Car + Incentives

Al Mulla Group

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