Your role

Mission

The CT Service Supervisor is responsible for ensuring that the services are delivered efficiently and accurately for all customer deployments and to make sure that we leave our customers satisfied. As a supervisor, the role will need to make sure that all service engineers are trained, certified and skilled to execute the job.

Job Description

Work closely with planners, service operations manager, technical support and Sales team to carry out instructions accurately and efficiently
Monitor service engineers’ performance in terms of behavior, technical knowledge, skill, customer centricity and compliance to standard operating procedures.
Track and monitor KPIs such as Safety, First Time Fix, Certification, Customer Satisfaction, MAM Sync, Time on site and other related KPIs leading to service excellence
Ensure that all service engineers are properly equipped with the proper tools and PPEs
Enforce all service engineers to comply with all SOP which includes but not limited to the deployment process, submission of all required documents to close out the job, proper tagging of man hours, MAM sync and others.
Provide technical assistance via 24-hour service hotline support
Track and monitor all customer deployments, issues, concerns and action plans
Ensure a 2–4-hour response time to all customers and stakeholders
Conducts regular team meetings to address concerns, issues, discuss best practices, people recognition and process improvements.
Implement 5S and use of proper uniform to all service engineers
Participate as needed in customer collaboration meetings with promptness and diligence.
Ensure competency availability for long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it (competency review)
Follow and enforce standard processes and procedures published in the Atlas Copco Management System
Perform duties in accordance with Atlas Copco standards, while striving to meet the needs and expectations of the customer

Sustainability

Conserve environmental and company resources by adapting to digital work instructions and programs.
Actively report risk observations through Bwise or as instructed by the SHEQ (Safety, Health, Environment and Quality Control) supervisor.
Participate in Health and Safety programs and observe SHEQ policies and guidelines. (see Quality Management in Sharepoint for reference)

Performance And Development

Subscribe to individual training and development program in Learning Link.
Participate in all employee engagement programs such as: Cafehan, team building, bootcamp, toolbox meeting and ACEC.
Provide objective feedback to immediate manager for improvement, share bright ideas and report BCOP (Business Code of Practice) violations within the organization or of external stakeholders.

Others

Any additional task that will be assigned depending on appropriate training, experience, qualification, and authority commensurate to responsibilities and available resources

To succeed, you will need

Experience

Desirable working experience in a similar industry leading or supervising Service Operations team doing equipment installation, commissioning, site technical assessment, preventive and corrective maintenance.

Knowledge

Computer proficiency
Proficient in Microsoft applications such as Excel, Word, PowerPoint, Outlook, etc.
Excellent communication and presentation skills both written and verbal
Efficient work management
Customer Relationship/Management, Retention skills, Coaching and Mentoring
Product technical knowledge

In return, we offer

Benefits Upon Hire

Group Corporate Travel Insurance
Group Life Insurance
Meal Allowance
Mobile Plan
Online Training Programs
Personal Accident Insurance
Service vehicle
Birthday GC
Coffee Allowance
Company Events
HMO
International Training Programs
Bigger Regular Holiday Payment
Wellness Program
Christmas GC

Benefits Upon Regularization

Christmas GC
Christmas Door Prize
Annual Salary Review
Medicine Allowance
Medicine Subsidy (70/30) - Group Hospitalization Plan
Gratuity Pay
Rice Allowance
Salary Loan
Uniform
Wedding Gift
Service Award
Retirement Plan
Bereavement Benefit
Bereavement Leave
Sick Leave
Prolong Sick Leave
Vacation Leave
Additional Anniversary Leave

Other Perks

Free medical exam
A friendly, family-like environment
Plenty of opportunity to grow and develop
A culture known for respectful interaction, ethical behavior and integrity.

Access to global Job opportunities, as part of Atlas Copco Group

Job location

Contact information

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Atlas Copco

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