Job Title: Escape Room Operator

Location: Mosul

Responsibilities:

1. Customer Reception: Welcome visitors, explain game rules, and answer inquiries.

2. Game Management: Operate the escape room, monitor players’ progress via cameras, and provide hints when needed.

3. Safety Assurance: Ensure players follow safety rules and intervene when necessary.

4. Room Maintenance: Inspect puzzles and props after each session and perform necessary upkeep to maintain quality.

5. Booking Management: Schedule appointments, record reservations, and handle payments when required.

6. Social Media & Phone Bookings: Respond efficiently to inquiries via social media and phone calls.

7. Performance Analysis: Collect customer feedback, report on room performance, and suggest improvements.

8. Marketing Participation: Support promotional activities through social media and event participation.

Qualifications & Requirements:

• A university degree (preferably in management, tourism, or entertainment).

• Passion for puzzles and problem-solving.

• Strong communication skills and ability to interact with customers of all ages.

• Ability to work under pressure and manage multiple groups daily.

• Flexible availability, including weekends and holidays.

• Previous experience in customer service, entertainment, or event management is a plus.

• Priority will be given to female applicants.

Work Environment:

• Located at Escape Rooms – Mosul

• A dynamic and interactive entertainment setting.

• Flexible working hours based on bookings.

• Some tasks require standing for extended periods and handling technical details inside rooms.

Escape Rooms Mosul

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