Job Summary:

The Customer Service Executive provides product/service information, answers questions, and resolves any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties & Responsibilities:

Providing a positive attitude with customers.
Welcoming customers in a professional manner.
Sending/Receiving FastPay and FIB balance (Cash-in & Cash-out)
Creating FastPay and FIB personal accounts for customers.
Submitting customer inquiries through the ticketing system.
Following up on his/her cases through the ticket system which is received by customers.
Possessing excellent product knowledge to enhance customer support.
Communicating and coordinating with his/ her team leader in the case of any needs in the Showroom.
Ensure customer satisfaction and provide professional customer support.
Selling Fastlink, Newroz4G Sim cards Products.
Refilling Fastlink, Newroz4G, and FTTH Cards/Bundles and Selling other Cards.
Answering phone calls and emails.
Managing cash and balance in the absence of the Showroom Team Leader.

Qualification & preferred skills:

Bachelor’s or Diploma degree in a relevant field is required.
Proven Experience in customer support (minimum one year).
Ability to speak and write in Kurdish, Arabic, and English languages.
Excellent interpersonal written and oral communication skills.
Ability to effectively use computer software including MS Word and Excel.
Male candidates are preferred.

FastPay

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Customer Service Executive