Key Responsibilities of Reservations Agent

Assist with Travel Bookings and Changes

Handle inquiries and assist customers with booking, modifying, or canceling flights, hotels, tours, and transportation.
Recommend travel packages and upgrades based on customer needs.

Manage Itineraries and Confirmations

Prepare and update detailed travel itineraries.
Coordinate with suppliers to ensure all arrangements are confirmed and accurate.

Resolve Customer Issues and Complaints

Address and resolve problems related to delays, cancellations, or service disruptions.
Liaise with vendors and provide emergency support when necessary.

Communicate Travel Information and Updates

Provide customers with important travel information, including visa requirements, documentation, and travel tips.
Send booking confirmations and timely updates before and during travel.

Maintain Records and Use Booking Systems

Keep accurate customer records and booking histories.
Utilize travel reservation systems effectively to manage bookings.

Support Post-Travel Follow-Up

Collect customer feedback and address refund or compensation requests.
Handle any unresolved issues after travel completion.

Promote Additional Services and Compliance

Inform customers about add-ons like travel insurance or tours.
Ensure bookings comply with company policies and global travel regulations.

Skills & Requirements:

1- Bachelor’s Degree in Related field

2- Excellent knowledge of MS Office.

5- Excellent Kurdish, English, and Arabic Languages.

6- Excellent communication skills.

7- Computer and Emailing Skills.

8-Good time-management skills

More Information

Address Duhok, KRO Street, KRO roundabout
Salary Offer Negotiable

USD Negotiable Month How to apply Interested candidates are encouraged to apply by sending their CVs with the name of the position in the subject to email: [email protected]

Gashtyar Travel & Tourism Company

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Reservations Agent – Duhok Branch