Safna IT Services is a leading innovative information technology services provider located in Dubai, United Arab Emirates. With over 12 years of experience in the MENA region, we are dedicated to boosting our client's business growth with thoughtful design and high-quality services. Our team has worked with numerous partners, completing over 80 projects efficiently and rapidly.

Tasks

Job Summary:

As an Information Technology Support Specialist, you will be responsible for providing technical support and assistance to our employees and clients. You will troubleshoot hardware and software issues, manage IT projects, and contribute to the maintenance of our IT infrastructure.

Key Responsibilities:

Technical Support: Provide first-line support for hardware, software, and network issues via phone, email, or in-person.
Troubleshooting: Diagnose and resolve technical issues related to computers, servers, and network equipment.
Installation & Configuration: Set up and configure new hardware and software applications, ensuring compatibility and compliance with company standards.
User Training: Assist in training staff on the use of software applications and IT services, providing guidance on best practices.
Documentation: Maintain accurate records of technical issues, resolutions, and user requests in the ticketing system.
IT Projects: Participate in IT projects, including system upgrades, installations, and migrations, ensuring minimal disruption to operations.
Security Compliance: Assist in maintaining IT security protocols and policies to safeguard company data and networks.
Inventory Management: Monitor and manage IT inventory, including hardware and software licenses, ensuring availability and compliance.
Collaboration: Work closely with other IT team members to improve service delivery and contribute to a positive team environment.

Requirements

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Proven experience in IT support or a similar role.
Strong knowledge of computer hardware, software applications, and networking.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and interpersonal skills.
Familiarity with ITSM tools and ticketing systems.
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.

Work Environment:

Fast-paced corporate environment.
Opportunity for growth and development in the IT field.

closing date is 23/07/2025

صفنة

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Information Technology Support Specialist