Job Title: Customer Service and Support
Job Overview:
VIKurdistan is seeking a motivated and customer-focused professional to join our team as a Customer Service and Support. This role combines client-facing support with outreach, requiring excellent communication skills, attention to detail, and a proactive approach to building and maintaining relationships.
Job Duties:
1. Customer Service & Support
• Serve as the first point of contact for customers via phone, email, live chat, and social media.
• Respond to inquiries, resolve complaints, and provide accurate information about products, services, policies, and promotions.
• Ensure all interactions are handled professionally, empathetically, and in line with company standards.
2. Relationship Management
• Build and maintain positive relationships with customers by providing a helpful and friendly experience.
• Follow up with customers when necessary to ensure their issues are resolved and satisfaction is achieved.
• Identify opportunities to upsell or cross-sell services/products when appropriate.
3. Business Outreach & B2B Engagement
• Proactively identify and approach potential business clients, partners, and collaborators.
• Present company offerings in a clear, professional, and compelling manner to other businesses.
• Support the negotiation and coordination of B2B deals, partnership opportunities, and client relationships.
• Maintain a database of business contacts and ensure timely follow-ups and communications.
4. Issue Resolution & Escalation
• Investigate and troubleshoot customer issues, providing solutions or escalating them to the appropriate departments when needed.
• Track and report recurring problems to improve overall customer experience and internal processes.
5. Data Entry & Record Keeping
• Accurately log customer and business interactions, feedback, and transactions using the company’s CRM or designated system.
• Maintain detailed and organized records to support analysis and follow-up actions.
6. Product & Policy Knowledge
• Stay informed about company products, services, policies, and updates to provide accurate assistance.
• Attend training sessions and briefings to stay current with offerings and best practices.
7. Team Collaboration
• Work closely with sales, marketing, logistics, and technical teams to ensure a smooth customer and business experience.
• Participate in team meetings and contribute feedback to improve service and partnership strategies.
Required Skills & Qualifications:
• Proven experience in customer service, client relations, or B2B communication.
• Excellent written and verbal communication skills (in English, Kurdish, Arabic).
• Strong interpersonal skills with a friendly, professional, and solution-oriented approach.
• Confidence in approaching and engaging with businesses for potential partnerships or deals.
• Proficiency with CRM systems, email platforms, and messaging tools.
• Strong organizational and time management skills.
• Ability to multitask and remain calm under pressure.
• Team player with a proactive attitude and willingness to learn.
