Job Summary
The Soft Services Supervisor is typically responsible for overseeing and managing soft services within a facility. This includes ensuring the highest delivery service standards, supervising staff, monitoring compliance with Company standards, providing resources and equipment to staff, recording sickness and absence, conducting audits, training staff, and demonstrating knowledge of cleaning methods, health and safety requirements, and various systems. The Soft Services Executive plays a crucial role in maintaining cleanliness, efficiency, and quality service delivery within the facility they are responsible for.
Job Responsibilities 1
- Ensure the cleaning service always provides the highest standards of delivery and excellent service.
- Monitor specialist sub-contractors to ensure compliance with Company standards and efficient service provision.
- Adequately staff all areas under their control and proactively supervise staff in their duties. Provide staff with appropriate resources and equipment to carry out their roles effectively.
- Ensure staff complete tasks according to work schedules and escalate any ongoing issues to the Soft Services Manager when necessary.
- Monitor and record sickness and absence, conduct return-to-work interviews, and carry out counseling sessions as needed.
- Conduct cleaning standard self and joint audits with client representatives and take appropriate action to address any identified shortcomings.
- Provide job training and assessments for staff when necessary to support training initiatives.
Job Knowledge & Skills
- Profound understanding of soft services operations such as cleaning, landscaping, and security.
- Leadership capabilities to oversee service providers and ensure quality standards are met.
- Strong organizational skills to manage schedules, budgets, and resources effectively.
- Excellent communication skills for tenant interaction and stakeholder management. Problem-solving
- abilities to address issues promptly and maintain tenant satisfaction.
- ERP knowledge, preferably SAP functional skills, is a requirement to be successful in this role.
Job Experience
- Minimum 8 years) working experience (5 years), relevant working experience (2 years), GCC is a plus.
Competencies
- Accountability
- Collaboration
- Damage and Loss Prevention L3
- Facilities Management L3
- Leadership
- Process Hazard Analysis Studies L3
- Quality
- Resilience
- Tenant management skills L3
- Work Order Management L3
Education
- Bachelor’s Degree in any related field
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