Company Description

Engineering Vision for Construction Development (ECD) is an international company headquartered in the UAE, with active projects in Iraq. We specialize in Engineering, Procurement, Construction, and Commissioning (EPCC) across oil & gas, power, renewable energy, and infrastructure sectors. Our commitment to delivering innovative and sustainable solutions ensures projects are completed on time, within budget, and to the highest safety and quality standards. By leveraging advanced technology and industry best practices, we address complex challenges in energy and infrastructure. Our significant presence in the Middle East, especially in Iraq, allows us to serve diverse and dynamic markets effectively.

Role Description

This is a contract role for a Service Project Manager, located in Basra. The Service Project Manager will oversee service delivery management, ensuring customer satisfaction and high standards of service delivery. Day-to-day tasks include managing IT service management processes, addressing customer service inquiries, and maintaining strong communication with clients. This role is on-site and requires effective coordination with team members to achieve project goals.

Qualifications

Service Delivery Management and Service Delivery skills
Customer Service and Customer Satisfaction expertise
IT Service Management experience
Excellent communication and interpersonal skills
Ability to work independently and on-site in Basra
Experience in the engineering or construction industry is a plus
Bachelor's degree in engineering, business administration, or a related field

ECD VISION

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Service Project Manager