TipTop is a leading local company transforming the online food delivery landscape in Iraq. Through our user-friendly website and mobile applications, we offer customers a convenient, secure way to order and pay for meals from our diverse network of Restaurant Partners. By connecting great restaurants with local customers, TipTop enables access to delicious food for delivery or pick-up, from early morning until late at night. In addition to food delivery, TipTop provides grocery delivery services via our digital platforms, saving customers time and effort by delivering groceries within minutes. Our mission is to simplify lives, eliminate the hassle of shopping, and bring convenience to every doorstep. For our Restaurant Partners, we create opportunities to expand their customer base, enhance their operations, and raise industry standards. TipTop’s success is powered by an exceptional multinational team, united by shared values of inclusivity and excellence. We are committed to developing talent by providing comprehensive training and support, empowering our team to build rewarding and fulfilling careers. Proud of the impact we’ve made, TipTop continues to connect people with food, fostering a seamless and delightful experience for customers and partners a like.
Job Purpose: To ensure the effective recruitment, onboarding, and ongoing support of drivers for the Tip Top Taxi platform, while maintaining high service standards through performance monitoring, training, and cross-functional coordination. This role is pivotal in enhancing driver engagement, resolving operational issues, and contributing to overall customer satisfaction and business growth.
Main duties and responsibilities:
* Register and onboard drivers for the Tip Top Taxi application.
* Introduce Tip Top Taxi services to new drivers.
* Assist drivers with the registration process and answer their queries.
* Monitor driver performance, behavior, and passenger interactions.
* Coordinate with the commercial sales team for corporate project driver needs.
* Work with the call center to resolve driver-related issues.
* Collaborate with the operations team to address driver needs, like cash management.
* Manage the driver database, including registrations and transactions.
* Resolve driver complaints and follow up with other departments.
* Conduct monthly training sessions to improve driver performance.
* Address passenger complaints promptly to maintain satisfaction.
* Contribute ideas for sales improvement and provide feedback.
* Be flexible to take on additional tasks as needed by management.
General Skills:
- Effective Communication Skills.
- Creative Problem Solving and proactivity.
- Organizational Ability.
- Proficiency in Kurdish, Arabic and good in English.
- Good knowledge in Microsoft office and using systems.
- Adaptable with work pressure and flexible with business needs.
GENERAL EMPLOYEES’ OBLIGATIONS AND RESPONSIBILITIES
- The Employee must consistently adhere to all Tiptop policies and procedures, including those outlined in the National Staff Handbook and Security Standard Operating Procedures.
- The Employee is responsible for ensuring the accuracy and completeness of assigned tasks.
- Confidentiality must be maintained regarding all non-public information obtained during employment.
- All entrusted and acquired documents must be properly archived.
- The Employee is expected to represent and uphold the values of Tiptop Company at all times.
- Professional and appropriate behavior is required at all times and in all settings.
- The Employee must promptly provide all relevant information to their supervisor.
- The Employer reserves the right to assign the Employee tasks within their specialization. In urgent situations, the Employee may be required to work overtime, including on public or other holidays, depending on the circumstances.
- The Employee is expected to maintain punctual attendance during office hours and on scheduled field trips, where applicable.
- Tasks must be delivered in a timely and effective manner.
- The Employee assumes responsibility for all entrusted materials or cash and is liable for any damage or loss caused by negligence.
More Information
- Salary Offer As per company policy
USD As per company policy Month How to apply Kindly send your CVs to [email protected] with Taxi-Fleet Officer-Duhok as the email subject by Septembe10, 2025. CVs without a subject line will not be considered. Due to the urgency of this position, we may close the vacancy before the deadline, so early applications are encouraged. Job Reference N/A
