One of Toyota’s authorized dealers in Najaf is looking for a Service Advisor with below requirements:
Main Tasks:
• Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation.
• Utilize the Service Appointment system to maximize the facility and manpower capacity.
• Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor, mats etc.).
• Provide clear cost estimates and keep customers informed of work progress.
• Monitor the work progress and keep customers informed of changes to cost and or completion times.
• Create clear precise customer invoices that show and itemize all parts, labor and lubricant charges.
• Actively promote the services and benefits of the dealer’s service and parts departments to all customers.
• Take all necessary actions to resolve customer complaints in the shortest possible time.
• Ensure all customers vehicles are clean and ready according to the promised completion time.
• Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files).
• Conduct customer service reminders.
• Carry out the service delivery to the customer with a high emphasis on clear job explanation and associated charges.
Qualifications:
- Proven customer relations skills both in person and over telephone.
- Proven ability to communicate and determine customers’ needs and to sell the dealership’s parts and service capabilities based on features, advantages and benefits.
- Basic automotive knowledge and experience.
- Legible writing and good administrative skills
- Good communication skills (listening, questioning)
- Fluent English and Arabic
- Good time management skills
- Proven selling skills
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