TipTop is a leading local company transforming the online food delivery landscape in Iraq. Through our user-friendly website and mobile applications, we offer customers a convenient, secure way to order and pay for meals from our diverse network of Restaurant Partners. By connecting great restaurants with local customers, TipTop enables access to delicious food for delivery or pick-up, from early morning until late at night. In addition to food delivery, TipTop provides grocery delivery services via our digital platforms, saving customers time and effort by delivering groceries within minutes. Our mission is to simplify lives, eliminate the hassle of shopping, and bring convenience to every doorstep. For our Restaurant Partners, we create opportunities to expand their customer base, enhance their operations, and raise industry standards. TipTop’s success is powered by an exceptional multinational team, united by shared values of inclusivity and excellence. We are committed to developing talent by providing comprehensive training and support, empowering our team to build rewarding and fulfilling careers. Proud of the impact we’ve made, TipTop continues to connect people with food, fostering a seamless and delightful experience for customers and partners a like.
The Operations Coordinator manages and coordinates the daily operations of TIP TOP TAXI, ensuring smooth service delivery, driver compliance, and customer satisfaction. This role requires a female candidate capable of handling multiple responsibilities efficiently under pressure.
Key Responsibilities:
•Monitor and coordinate drivers’ daily activities and ride assignments.
•Follow up on ride completion and resolve operational issues promptly.
•Work with customer service to handle complaints, refunds, and improve financial processes.
•Maintain driver records and prepare reports.
•Coordinate with the technical team to resolve system issues or implement improvements.
•Track KPIs and propose strategies to enhance service quality.
•Perform any additional tasks assigned by management.
Qualifications:
•Bachelor’s degree in Business, or a related field.
•Strong organizational and coordination skills.
•Proficiency in and Full in Microsoft Office applications (Word, Excel, PowerPoint, and others).operational tools.
•Excellent communication skills in Kurdish, Arabic, and English.
•Flexibility and adaptability to work varying hours.
More Information
- Salary Offer As per company policy
USD As per company policy Month How to apply Kindly send your CVs to [email protected] with Operations Coordinator-Erbil as the email subject by OCT 10th , 2025. CVs without a subject line will not be considered. Due to the urgency of this position, we may close the vacancy before the deadline, so early applications are encouraged. Job Reference N/A
