Job Description
We are seeking a professional and friendly Telephone Operator to join our team in Baghdad, Iraq. As the primary point of contact for our Hotel, you will play a crucial role in delivering exceptional customer service through efficient telephone communication.
- Handle incoming and outgoing calls promptly and professionally
- Provide accurate information about our services and facilities to callers
- Assist customers with inquiries and route calls to appropriate departments
- Maintain detailed and organized call logs
- Coordinate messages and information between different departments
- Operate switchboard and other communication systems efficiently
- Respond to emergency situations calmly and follow established protocols
- Collaborate with team members to ensure seamless communication within the organization
- Stay updated on company policies, procedures, and local information to assist callers effectively
- Maintain a friendly and professional demeanor at all times, representing our organization's values
Qualifications
- Prior experience in a customer service role, preferably in a hospitality setting
- Strong knowledge of proper telephone etiquette and effective communication techniques
- Basic computer skills to navigate organizational systems and record information efficiently
- Ability to remain calm and composed in high-pressure situations
- Exceptional multitasking abilities to manage multiple calls and requests simultaneously
- Detail-oriented approach to ensure accuracy in message taking and information relay
- Flexible attitude and willingness to work various shifts as required
- Strong organizational skills to manage call logs and maintain efficient communication flow
