TipTop is a leading local company transforming the online food delivery landscape in Iraq. Through our user-friendly website and mobile applications, we offer customers a convenient, secure way to order and pay for meals from our diverse network of Restaurant Partners. By connecting great restaurants with local customers, TipTop enables access to delicious food for delivery or pick-up, from early morning until late at night. In addition to food delivery, TipTop provides grocery delivery services via our digital platforms, saving customers time and effort by delivering groceries within minutes. Our mission is to simplify lives, eliminate the hassle of shopping, and bring convenience to every doorstep. For our Restaurant Partners, we create opportunities to expand their customer base, enhance their operations, and raise industry standards. TipTop’s success is powered by an exceptional multinational team, united by shared values of inclusivity and excellence. We are committed to developing talent by providing comprehensive training and support, empowering our team to build rewarding and fulfilling careers. Proud of the impact we’ve made, TipTop continues to connect people with food, fostering a seamless and delightful experience for customers and partners a like.
About the role
The CRM Specialist is responsible for managing live-orders, dispatching orders efficiently, responding to customers’ inquiries and drivers’ feedback, and escalating the complaints effectively by demonstrating high quality customer service.
Responsibilities
- Live-order tracking and responding to customer inquiries by providing order updates accordingly.
- Follow up with suppliers regarding the delays in order acceptance or preparation.
- Coordinate the timely dispatch of TipTop orders.
- Reporting any complaints in regards of the drivers to the fleet officers.
- Monitor and resolve order discrepancies and delays of drivers effectively.
- Utilize various tools proficiently to direct both car and motorcycle drivers efficiently.
- Provide drivers with necessary information on routes, traffic, and alternative solutions.
- Demonstrate proactive problem-solving skills in urgent situations.
- Report critical incidents and irregularities to the CRM Team Leader promptly.
- Maintain accurate records of essential information in designated reports.
- Handle work effectively under pressure, demonstrating strong stress management skills.
- Achieving monthly target and CRM KPIs.
- Completing other assigned tasks as directed by the CRM Team Leader.
Core Competencies
Demonstrated proficiency in data entry with fast typing skills.
Knowledgeable in emergency procedures and guidelines.
Exceptional organizational and multitasking abilities.
Strong listening skills and effective communicator.
Proficiency in using operational tools and software.
Strong problem-solving skills.
Analytical mindset for data interpretation and decision-making.
Attention to detail and accuracy in task execution.
Effective time management and prioritization abilities.
Team player with collaboration skills.
Ability to handle confidential information with discretion.
Education:
High School/Diploma/Bachelor Degree
Languages:
Native Kurdish, Advanced Arabic, Intermediate English
Experience:
Fresh candidates are preferred, and 1-2 years of relevant experience would be advantageous.
More Information
- Address Erbil,Iraq
- Salary Offer As per company policy
USD As per company policy Month How to apply Kindly send your CVs to [email protected] with CRM Specialist-Erbil as the email subject by Aug 25, 2025. CVs without a subject line will not be considered. Due to the urgency of this position, we may close the vacancy before the deadline, so early applications are encouraged. Job Reference N/A
