RESPONSIBILITIES:
- Coordinating Air, Sea and Land Operations for Import/Export
- Tracking Project KPIs closely
- Daily planning and scheduling of assigned pickups and deliveries
- Utilizing the company's preferred vendor list and rates to secure the best pricing and routing for customer shipments
- Organizing pickups and deliveries through effective communication with shippers and consignees
- Understanding customer requirements and ensuring consistent operational and customer service levels
- Regularly communicating shipment status information, reporting delays and additional costs to customers
- Daily review of active job details and related quotes to identify opportunities for extra revenue and additional costs, thereby increasing overall profitability
- Maintaining regular communication with Move One offices to relay necessary information/documentation for each shipment
- Preparing accurate daily reports for management
- Inputting status and costs in Move One database in a timely manner as per SOPs
- Assisting with any other duties/projects assigned by the supervisor to meet business requirements
- Minimizing operational costs, optimizing efficiency, and increasing operations profitability
- Monitoring the progress of jobs and services - Planning, Execution, and Billing
Skills
QUALIFICATIONS:
- Excellent communication and interpersonal skills
- Ability to work well under pressure and handle long hours if required
- Outstanding organizational and customer service skills
- Ability to work with little supervision and manage multiple processes simultaneously
- Preferred university graduate
- Proficient computer skills (Word, Excel, Open Office, Windows)
- Talent for recognizing opportunities for process improvement
WORK REQUIREMENTS:
- Ability to effectively contribute to team assignments
- Professional interaction with employees, customers, and suppliers
- Independent work skills while understanding the importance of communication and coordination with colleagues and organizations
- Ability to produce quality work within deadlines, with or without direct supervision
- Availability to work outside of core office hours when required
- Excellent time management and multitasking skills
- Proactive in self-education about developments in the local and international moving industry and awareness of competitors
- Use of personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in logistics operations
- Strong problem-solving and time management skills
- Attention to detail and high level of accuracy
- Willingness to perform fieldwork as needed
