About the job: You will be the first point of contact for guests, providing exceptional customer service and ensuring smooth operations at the reception. Your primary responsibilities include greeting guests, checking them in and out of the hotel, responding to inquiries, and assisting them with their needs during their stay.
Responsibilities:
- Welcome guests with a friendly and professional demeanor.
- Efficiently check guests in and out of the hotel, ensuring accuracy of reservations and payments.
- Address guest complaints or inquiries swiftly and professionally, attempting to resolve issues to their satisfaction.
- Maintain accurate records of guest information, reservations, and financial transactions.
- Handle phone calls, emails, and other forms of communication promptly and courteously.
- Provide guests with information about hotel facilities and services, as well as local attractions.
- Assist guests in arranging transportation, booking tours, and making restaurant reservations as requested.
Requirements:
- Previous experience as a receptionist or in a role that requires direct customer interaction.
- Proficiency in MS Office applications, including Word, Excel, and Outlook.
- Excellent communication and interpersonal skills, with a focus on customer comfort.
Excellent communication and interpersonal skills, with a focus on customer comfort. Ability to organize and manage multiple tasks, with attention to detail. Flexibility to work in changing shifts, including weekends and holidays.
