Job Summary
- The Senior Catering Operations Manager is responsible for overseeing the daily operations of the organization, providing leadership, management, and vision to ensure that business goals are achieved. The role will collaborate closely with cross-functional teams to develop and implement strategies, processes, and procedures that support business objectives and comply with regulatory requirements. Additional responsibilities include analyzing data, establishing operational controls, creating reporting procedures, ensuring systems are in place, and identifying trends to make recommendations for improving the efficiency and effectiveness of operations.
Job Responsibilities
- Leads the development and implementation of operational strategies, processes, and procedures that support business goals and meet regulatory requirements to ensure effective execution.
- Oversees and monitors company performance metrics. Builds and maintains strong relationships with vendors and internal stakeholders to ensure clear communication and coordination of operational activities.
- Analyzes operational data, identifies trends, and reports findings to management to enhance efficiency and effectiveness. Leads the team in maintaining all operational documentation, including policies, procedures, and user manuals, ensuring they remain current and relevant.
- Monitors operational performance, identifies areas for improvement, and develops metrics to measure efficiency and effectiveness. Keeps abreast of industry trends, best practices, and regulatory requirements related to operations. Manages the budget for operational activities and special initiatives aimed at the growth of operations. Collaborates with leadership and key staff to advance the organization’s vision and mission by participating in strategy development, identifying improvement areas, assisting project teams with scope definition, and promoting best practice change management. Drives initiatives within the management team and the organization that contribute to long-term operational excellence. Improves operational systems, processes, and policies to support the organization’s strategic goals, focusing on better management reporting, information flow, business processes, and organizational planning.
Job Knowledge & Skills
- Strong leadership experience in operations management or a related field.
- Strong knowledge of operational principles and practices.
- Experience in developing and implementing operational strategies, processes, and procedures.
- Experience in analyzing operational data and identifying trends to improve operational processes.
Job Experience
Minimum 8 years working experience, 5 years in a relevant supervisory position, and 2 years GCC experience is a plus.
Competency
Profit and Loss Budgets L4
Leadership
Hotel Management Standards and Procedures L4
Collaboration
Accountability
Resilience
Risk Management L4
Quality
Regulatory Compliance L4
Guest Relations L4
Build High-Performing Teams
Speed of Execution
Build Process and Systems
Provide Direction
Drive Cost Optimization
Education
Bachelor’s Degree in Business Administration or any related field.
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