Job Description
We are seeking a passionate and service-oriented Front Office Supervisor to join our pre-opening team. The ideal candidate will oversee daily operations at the front desk, ensure exceptional guest service, support team members, and act as a key point of contact for guests. This role is crucial in creating a welcoming atmosphere and ensuring smooth, efficient check-in/check-out procedures.
- Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Drive Upselling and exceed the monthly targets.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all times.
- Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message to Guests.
- Assist at the reception desk, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
- Over credit limit report to be checked and files on daily basis.
- Housekeeping discrepancy report checked and filed on daily basis.
- Liaise with Guest Relations / Concierge for action plans on group arrivals / departure.
- Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the day.
Qualifications
- Minimum 3 years of experience in a front office role in a 4- or 5-star hotel, with at least 1 year in a supervisory or team leader position.
- Strong knowledge of front office operations and hotel PMS systems (e.g., Opera Cloud).
- Excellent communication, interpersonal, and leadership skills.
- Proficient in English and Arabic; additional languages are a plus.
- Ability to remain calm and professional in high-pressure situations.
- Guest-oriented, with a strong sense of hospitality and attention to detail.
