TipTop is a leading local company transforming the online food delivery landscape in Iraq. Through our user-friendly website and mobile applications, we offer customers a convenient, secure way to order and pay for meals from our diverse network of Restaurant Partners. By connecting great restaurants with local customers, TipTop enables access to delicious food for delivery or pick-up, from early morning until late at night. In addition to food delivery, TipTop provides grocery delivery services via our digital platforms, saving customers time and effort by delivering groceries within minutes. Our mission is to simplify lives, eliminate the hassle of shopping, and bring convenience to every doorstep. For our Restaurant Partners, we create opportunities to expand their customer base, enhance their operations, and raise industry standards. TipTop’s success is powered by an exceptional multinational team, united by shared values of inclusivity and excellence. We are committed to developing talent by providing comprehensive training and support, empowering our team to build rewarding and fulfilling careers. Proud of the impact we’ve made, TipTop continues to connect people with food, fostering a seamless and delightful experience for customers and partners a like.
The Project Officer will support the effective rollout and management of Tiptop’s online taxi services in Mosul. This role ensures smooth daily operations, driver engagement, customer satisfaction, and alignment with company goals. The officer will also monitor competitors, identify opportunities, and support the development of innovative services that address the local context of Ninawa.
Main duties and responsibilities:
* Oversee daily taxi operations in Mosul, ensuring efficiency, reliability, and compliance with policies and regulations.
* Manage driver recruitment, registration, onboarding, training, and performance, while maintaining updated records and resolving concerns.
* Coordinate driver schedules, shifts, and replacements to minimize service disruptions.
* Support the design and implementation of customer programs (monthly subscriptions for students/employees, event-based trips, loyalty schemes, etc.).
* Monitor competitors’ activities, market trends, and customer preferences to identify opportunities for service improvement.
* Collect, analyze, and report on operational data (rides, revenue, complaints, cancellations, etc.) with weekly/monthly summaries.
* Manage administrative and financial documentation, including driver payments, commissions, and supplier coordination.
* Contribute to the rollout of innovative services unique to Tiptop (maintenance support, subscription models, event arrangements).
* Any additional task assigned by the management must be carried out accordingly.
Education Background: High School, Diploma/BSc.
Work Experience: Fresh graduate or 1-2 years of Exp.
Required Skills:
- Effective Communication Skills.
- Creative Problem Solving and proactivity.
- Organizational Ability.
- Proficiency in Arabic and good in English.
- Good knowledge in Microsoft office and using systems.
- Adaptable with work pressure and flexible with business needs.
GENERAL EMPLOYEES’ OBLIGATIONS AND RESPONSIBILITIES
- The Employee must consistently adhere to all Tiptop policies and procedures, including those outlined in the National Staff Handbook and Security Standard Operating Procedures.
- The Employee is responsible for ensuring the accuracy and completeness of assigned tasks.
- Confidentiality must be maintained regarding all non-public information obtained during employment.
- All entrusted and acquired documents must be properly archived.
- The Employee is expected to represent and uphold the values of Tiptop Company at all times.
- Professional and appropriate behavior is required at all times and in all settings.
- The Employee must promptly provide all relevant information to their supervisor.
- The Employer reserves the right to assign the Employee tasks within their specialization. In urgent situations, the Employee may be required to work overtime, including on public or other holidays, depending on the circumstances.
- The Employee is expected to maintain punctual attendance during office hours and on scheduled field trips, where applicable.
- Tasks must be delivered in a timely and effective manner.
- The Employee assumes responsibility for all entrusted materials or cash and is liable for any damage or loss caused by negligence.
More Information
- Salary Offer As per company policy
USD As per company policy Month How to apply Kindly send your CVs to [email protected] with Taxi-Fleet Officer-Mosul as the email subject by September 30 , 2025. CVs without a subject line will not be considered. Due to the urgency of this position, we may close the vacancy before the deadline, so early applications are encouraged. Job Reference N/A
