Job Requirements
Lead front office operations; set service standards; drive guest satisfaction; forecast occupancy.
Oversee Reception, Concierge, and Guest Services; monitor daily operations.
Manage check-in/check-out processes; ensure accurate guest billing; lead staffing and budgeting.
Collaborate with Housekeeping, F&B, Engineering, and Security to ensure seamless journeys.
Monitor KPIs: response times, upsell metrics, occupancy performance; report to leadership.
Qualifications and Experience
Bachelor’s in Hospitality Management (MBA preferred)
5–7 years in luxury front office leadership- Strong leadership, communication, and problem-solving skills
Fluent in English; Arabic a plus
Competencies
Guest Service Excellence – Provides outstanding, personalized service and handles guest issues smoothly.
Leadership – Manages and motivates the front office team to deliver high standar
Operational Management – Oversees check-in/out, reservations, billing, and ensures smooth daily operations.
Communication Skills – Strong interpersonal and communication abilities, especially with guests and staff.
Financial Awareness – Controls front office budgets, room revenue, and cash handling accuracy.
Technology Skills – Proficient with hotel systems, experience with PMS (Opera) and MS Office
Problem Solving – Handles complaints, emergencies, and pressure situations calm
Professionalism & Appearance – Maintains five-star presentation and service standards.
