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Job Description
We are seeking a detail-oriented and customer-focused Night Manager to join our team in Baghdad, Iraq. As a Night Manager, you will play a crucial role in ensuring smooth operations and exceptional guest experiences during night hours at our establishment.
- Direct and co-ordinate various services related to night operations as required.
- Ensures prompt, courteous and accurate service to all guests to maximize customer satisfaction to exceed TrustYou targets.
- Assure safety and security of the guests, visitors, employees and protects the property by working closely with hotel’s security personnel.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Prepare and send night reports on time HODs and & GM, ensure accurate and detailed Hotel and Residences duty log, as well as any incident that may accrue overnight shift.
- Ensures adherence to company and hotel policies by all departmental employees.
- Ensures an effective handover of nights activities to the FOM.
- Ensure working closely with the Night Auditor, changing PMS business date on time, and resolve all pending issues and errors before changing business date.
- Ensure panic report is printed and filed every 2 hours (or at least twice a shift).
- Check the no-shows and ensure all no-shows are guaranteed and chargeable.
- Pre-assign rooms for early arrival for the next day, coordinate with Housekeeping to ensure rooms are ready on arrivals.
- Establish, promote and maintain good public relations while meeting or exceeding guest expectations
- Call General Manager and concerned HOD’s without delay for any fire, bomb threat, burglary or death that has occurred on the premises.
- Calls Hotel Doctor, Security in case of guest accident and reported according.
- Handle all employees’ accident as per hotel policy.
- Ensures hotel's employees grooming & appearance standards are met.
- Handles government officials, press, etc. during the night and report it accordingly.
- Familiarity with all Front Desk and Cashiering functions.
- Handles turn-away guests. (book out)
- Open stores in case of emergencies.
- Authorize payments in case of emergencies.
Qualifications
- Minimum of 2-3 years of experience in a leadership role within the hospitality industry, preferably in night operations
- Proven track record of delivering exceptional customer service and managing guest relations
- Strong leadership skills with the ability to motivate and guide a team effectively
- Excellent problem-solving abilities and decision-making skills, especially under pressure
- Proficiency in hotel management software systems (e.g., Opera PMS)
- Advanced computer skills, including proficiency in Microsoft Office Suite
- Fluency in English; knowledge of Arabic or other languages is a plus
