Job Description
We are seeking a highly organized and customer-focused Front Office Manager to oversee the daily operations of the front desk. The ideal candidate will ensure smooth check-in/check-out processes, excellent guest service, and effective team management.
Key Responsibilities:
- Manage the front office team, including training, scheduling, and performance evaluation
- Ensure exceptional guest service and handle guest inquiries or complaints promptly and professionally
- Oversee reservations, check-ins, and check-outs efficiently
- Coordinate with other departments to ensure seamless guest experiences
- Maintain accurate records and prepare daily reports on front office operations
- Implement and enforce hotel policies and procedures at the front desk
- Monitor inventory of front office supplies and equipment
- Handle billing and cash management in compliance with company standards
- Support sales and marketing initiatives through effective guest relations
Qualifications
Qualifications:
- Proven experience as a Front Office Manager or similar role in hospitality
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficient in property management systems and MS Office
- Ability to handle stressful situations with professionalism and tact
- Detail-oriented with strong organizational skills
- Flexible to work various shifts, including weekends and holidays
- Hotel Experience
