Cihan Motors, Authorized Toyota Dealer is looking for a bright and aspiring Service Advisor to join the After-Sales team.
Position: Service Advisor
Hours: 8 Hrs. (Saturday to Thursday)
Location: Soran District – Kurdistan Region
Duties and responsibilities:
- Ensure speedy maintenance and repair through clear identification of customer’s needs and accurate Repair order preparation.
- Utilize the Service Appointment system to maximize the facility and manpower capacity.
- Provide clear cost estimates and keep customers informed of work progress.
- Monitor the work progress and keep customers informed of changes to cost and or completion times.
- Create clear precise customer invoices that show and itemize all parts, labor, and lubricant charges.
- Actively promote the services and benefits of the dealer’s service and parts departments to all customers.
- Take all necessary actions to resolve customer complaints in the shortest possible time.
- Ensure all customer’s vehicles are clean and ready according to the promised completion time.
- Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files).
Education/Qualifications:
• Diploma degree in Mechanics, or any other related fields.
• Relative experience in the Automotive field may be advantageous.
• Computer Knowledge.
Job Requirements:
• Proven customer relations skills both in person and over the telephone
• Proven ability to communicate and determine customers’ needs and to sell the dealership’s parts and service.
• Capabilities based on features, advantages, and benefits
• Basic automotive knowledge and experience
• Legible writing and good administrative skills
• Good communication skills (listening, questioning)
• Good time management skills
• Proven selling skills
• Willingness to take the additional responsibility
Skills:
• Proficiency in Kurdish and English (Spoken and Written), the Arabic language is an asset.
• Good computer skills: Office suites (Microsoft Office, G Suite), E-mails, Internet.
• Excellent customer service, interpersonal and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• Ability to work under pressure and meeting deadlines.
• Strong reporting skills.
• Good team player
• Ability to think analytically
• Planning and organizing
More Information
- How to apply Interested applicants can submit their most recent CV to ([email protected]) and mention in the subject line: [Service Advisor /Soran/040-09-25]. Only short-listed candidates will be contacted. Application deadline: 30/09/2025.
