Job Title: Relationship Manager
Department: Large Corporate
Location: Baghdad Governorate, Iraq
Job Objective:
The role involves managing all sales and marketing activities related to the client base of large corporations, along with handling credit relationships with them. Ensuring the provision of required services to them, including credit facilities, and executing related procedures such as approving requests and tracking them. Additionally, managing customer accounts by coordinating tasks of relationship managers and scheduling their visits with clients to attract new customers and introduce the bank's products of corporate facilities in the required manner that achieves the bank's sales plans and objectives. This includes ensuring the expected market share is achieved and maintaining good relationships with customers.
Responsibilities:
• Introduce clients to the bank's products, including corporate facilities, to solidify the bank's credibility and highlight its advantages, ensuring the client's conviction in the feasibility of dealing with the bank. Consequently, work on marketing bank products to large corporations and increasing sales.
• Execute all sales and marketing activities related to corporate clients' base, manage credit relationships with them, and follow up on their requests.
• Prepare daily reports submitted by subordinates, evaluate their activities, raise appropriate recommendations and suggestions for development, and increase the base of corporate clients to the direct supervisor.
• Conduct field visits to potential clients to present the services and facilities offered by the bank, including loans, project financing, issued and received credits for import and export financing, and other corporate facilities.
• Conduct credit studies to ensure the client's financial position, including studying the client's budget, auditing financial documents, examining client accounts, statements of accounts, and other documents, to approve facilities and determine the guarantees required from each client.
• Negotiate with clients until agreement is reached on granted credit facilities, and participate if necessary, in preparing contracts and related documents upon approval.
• Prepare and analyze clients' requests and provide the most suitable sales offers that meet their needs and requirements in terms of facility type, value, repayment period, installments, and required guarantees, among other conditions.
• Follow up on proposed credit facilities transactions for clients recruited by the team, study and provide recommendations, prepare these transactions and related documents, and ensure their submission to the credit department for the final decision, whether approval, rejection, or modification.
• Monitor approved transactions for inclusion from both credit and legal perspectives and follow up on their inclusion in coordination with the relevant department/section in the central operations management.
• Renew granted facilities for clients on specified due dates in coordination with relationship managers, monitor un-renewed facilities with the preparation of reports stating the reasons.
• Conduct annual evaluation for clients according to defined criteria and factors, conduct feasibility studies for them to determine their financial status and update information and data for each client.
• Prepare loan statements to determine accounts affected/unaffected by adjusting lending rates (preferential lending rate) when adjusting interest rates based on ALCO decisions.
• Respond to violations issued by the Credit Control Department.
• Inquire about the total estimated banking facilities and their utilization at all local banks and direct and indirect obligations on clients when granting/renewing credit facilities.
• Prepare transactions with deficiencies and incomplete conditions, such as obtaining mortgage pledges, obtaining signatures of clients/guarantors on contracts, follow-up to increase cash collateral on credits/guarantees, obtaining cash flow statements, follow-up clients to obtain audited financial data, and reassessment of pledged properties.
• Follow daily operations and ensure obtaining necessary approvals for their execution.
• Audit signatures on requests/books received from clients and withdrawal notifications and contracts.
• Prepare necessary studies to pass movements within the granted ceilings for clients, issue/modify credits and guarantee letters after ensuring the completion of ceiling conditions.
• Monitor early warning indicators, overdue installments, and deviations on accounts.
• Work on renewing granted credit facilities for clients on specified due dates and monitor un-renewed credit facilities, taking appropriate actions regarding them.
• Review the portfolio continuously and work on achieving it.
• Submit periodic reports on the progress of work to the direct manager.
• Perform any other tasks and responsibilities as assigned by the direct supervisor.
Requirements:
• Bachelor's degree in business administration or equivalent.
• 3-5 years of experience in a similar functional area.
• Proficiency in computer usage and knowledge of its applications in the field of work.
• Attention to detail.
• Communication and interpersonal skills.
• Ability to handle work pressure and adapt to changes.
• Coordination and follow-up skills.
• Analytical and deductive reasoning abilities.
• Ability to work as part of a team.
• Customer service handling skills.
• Familiarity with the instructions, laws, and regulations of the Central Bank.
• Knowledge of all procedures and regulations of Al-Ahli Bank of Iraq.
• Understanding of the technical and legal aspects related to various credit facilities offered by the bank.
• Awareness of the risks associated with various banking activities concerning large corporations.
• Full knowledge of the products and banking services offered by NBI.
• Understanding of the Iraqi market and its economic and social aspects.
• Proficiency in account management techniques for clients.
