Rental Sales Agent
Vacancies for the Rental Sales Agents, at SIXT Iraq (Muhanad Rental Cars)
If you meet below mentioned requirements, send your CV to [email protected]
Title: Rental Sales Agent.
Gender: Male/ Female
Positions: One
Location: Erbil International Airport, Iraq
Responsibilities
As a car rental counter sales agent, you must effectively perform the below tasks.
Greeting and Assisting Customers
- Welcome customers as they arrive at the rental counter and offer assistance with their car rental needs.
- Listen attentively to customers’ requests and preferences to provide personalized recommendations.
- Answer questions about car rental policies, procedures, and pricing.
Handling Reservations and Bookings
- Process and confirm reservations and bookings accurately and efficiently.
- Verify customer information and payment details to ensure accuracy and completeness.
- Provide customers with their rental agreement and other relevant documents.
Providing Vehicle Information and Recommendations
- Answer questions about the available car models, features, and pricing.
- Make recommendations based on customers’ needs and preferences.
- Provide information about additional services such as baby seats, insurance packages and other service options like upselling.
Handling Payments and Processing Transactions
- Open and close rental agreements and take payments from clients via a range of payment options.
- Process transactions accurately and efficiently, ensuring that all necessary information is collected and recorded.
- Handle refunds, cancellations, and other transactions as needed.
- Address Customer Concerns and Resolve Issues
- Listen attentively to customers’ concerns and resolve issues promptly and professionally.
- Offer solutions and alternatives when possible.
- Escalate issues to supervisors or managers as needed.
- Reporting and record keeping of all the transactions and rentals.
Maintaining Knowledge and Skills
- Stay up to date with car rental policies, procedures, and products.
- Participate in Sixt RSA online training and development programs through Sixt campus to improve knowledge and skills.
- Share knowledge and expertise with colleagues to contribute to a team environment.
Additional Responsibilities
- Maintain a clean and organized work area, including the rental counter, waiting area, and surrounding premises.
- Assist with customer pick-up and drop-off as needed.
- Participate in quality control and compliance audits as required.
- Ensuring that the cars are always prepared for the client. and arranging which vehicles to send for maintenance and cleaning.
- Daily inspection of the vehicles in the parking lot and sending the status report to headquarters.
- Participating in day-to-day video reclaiming.
Requirements & Skills:
- College degree in business, marketing, or a related field.
- At least 1-2 years of experience in sales, preferably in the car rental or transportation industry.
- Must have a valid driving license.
- Excellent negotiating and communication skills, as well as the ability to use Outlook and Excel spreadsheets.
- Able to communicate both in written and verbally in English, Arabic and Kurdish.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Ability to adopt the car rental’s changing situations and customer demands.
- Flexible regarding work schedules; counter staff work three shifts a day, including weekends and holidays.
Working Conditions & Benefit Package:
- Working Days & Hours: 6 days per week, 9 hours per day (Including 1 Hour Break)
- Salary: Negotiable, based on qualification & experience.
- Sales Incentive: Available based on targets
- Annual Leave: Available
- Public Holiday: Available
- Communication Allowance: Available
- Overtime Allowance: Available
More Information
USD TBD Month How to apply Interested applicants must send their most recent CV to [email protected], Subject line must read: Rental Sales Agent- EIA Note: Applications not meeting the specified minimum requirements or received after closing date may not be considered. Shortlisted candidates will be contacted for test and interview that may include technical, professional and language skills tests. Job Reference Rental Sales Agent (RSA) - EIA
