Manages daily operations of the medical facility, including scheduling, workflow, and resource allocation.
Supervises non-clinical staff, including receptionists, medical records clerks, billing personnel, and administrative assistants.
Coordinates meetings, prepare agendas, and document minutes for internal and external meetings.
Ensures a smooth patient experience, from appointment booking to check-out and follow-up.
Handles escalated patient complaints or concerns professionally and promptly.
Monitors patient flow and wait times, identifying and resolving bottlenecks.
Assists with recruitment, onboarding, and training of administrative and support staff.
Monitors staff performance and conducts performance evaluations.
Maintains employee schedules, leave records, and ensures adequate staffing coverage.
Oversees medical billing and coding processes to ensure accuracy and compliance with insurance regulations.
Works with finance teams to manage budgets, track expenditures, and generate financial reports.
Ensures timely submission and follow-up of insurance claims and patient billing.
Ensures the facility complies with local, state, and federal healthcare regulations, including HIPAA, OSHA, and accreditation standards.
