JOB PURPOSE
- Responsible for assessing the credit worthiness of new and existing clients
- Responsible for monitoring the financial situation of doubtful clients, following-up to align payments with client terms
- Work closely with sales teams to ensure healthy collection rates
- Perform duties in accordance with Malia Group policies and procedures.
DUTIES AND RESPONSIBILITIES
On Clients on cash basis – New clients
- Approve the creation of customers’ accounts for assigned companies on system: Ensure all client information is available and complete before sending approval for invoicing.
On Clients on Credit basis
- Credit check new customers and open new credit accounts ensuring the company has all relevant information on debtor.
- Approve excess limit or credit change.
- Check the system daily for blocked orders (for client with excess limits/due invoices) and insert needed comments.
On Client status change/update
- Maintain accurate and up to date client details and account records.
- Handle the processing of orders requesting occasional modifications in terms of payments of clients.
- Make sure that clients’ accounts on the system are kept updated.
On Account Management
- Monitor overdue payments, anticipate developments and identify accounts which require special attention.
- Follow-up closely the payment of unpaid checks. Block the account on system of doubtful client/client with returned check reception.
- Contact the customers to clarify/resolve pending matters before releasing client on system.
- Handle disputed accounts and negotiate with clients to bring payment in line with terms.
- Ensure timely delivery of statement of accounts, occurrence of accounts reconciliation, and issuance of credit notes.
On Collection target
- Track, daily, the collection rate by salesman; report on daily/weekly any discrepancy to concerned supervisor and sales manager. Follow-up on corrective action taken.
On Departmental Policies & Procedures
- Monitor continuously the security of the system to avoid discrepancies & Leakage.
- Suggest corrective actions/procedure to improve the business process/ optimize the resources.
On Reporting and Record Keeping
- Keep record of all communication with customers.
- Follow up on all delivery trucks by tracking delivery drivers in their routing cycle via system (ensuring continuous/accurate functioning).
- Prepare monthly summary reports (target/challenges/opportunity for improvement/Outstanding issues/potential debtors).
On Audit
- Execute audits as per set plan and internal audit standards.
Other
- Costumer consultation statement of account.
- Activity Audit.
- Inventory of sales team.
- Field Visits.
- Evaluating new credit requests and conducting client credit checks.
- Managing and collecting debts from company debtors.
- Setting up the terms of credit for new clients.
- Negotiating payment plans.
- Managing the collection of all payments and debts.
- Responding to client inquiries.
- Processing invoices.
- Preparing statements and reports for the company accountant.
- Managing the sales ledger.
- Liaising with customers and the sales team.
Requirements
- Bachelor’s degree in finance, accounting, or mathematics.
- Minimum 2 years of experience in Accounting/sales/ credit or related field
- Good understanding of the legal complexities of loans, payment plans, and interest rates.
- Proficient in Accounting, Outlook and Office software.
- Ability to reconcile complex debtors’ accounts.
- Strong communication skills.
