Purpose of the Position
Operation Coordinator is responsible for providing consistently reliable, high quality administrative support and process improvement to the business. In an organization with a dynamic, innovative, and diverse environment, you will achieve this by promoting process excellence and implementation, offering administration support, and delivering a high standard of site management services across the team.
Key Responsibilities & Duties
- Support the Operation team in the delivery of projects for clients across various domains, from payments, digital, products to strategy, including project management
- Ensures customer satisfaction by providing timely response and resolution to contacts made to the Customer Service from different support channels.
- Assigns tickets – that are not resolvable by the Customer Service Support – to the correct resolver groups or vendors.
- Perform operation performance, compliance and introducing operational best practices and client processing optimization.
- Participate in team meetings, share knowledge and status of current duties and responsibilities.
- Implement and assist in projects of a technical and non-technical nature. Deliver standard implementation activities ensuring quality and reliability of the implementations.
- Acting as central point of contact for customers and/or customer representatives throughout a project.
- Embrace a teamwork-based environment and mindset, through contributing collaboratively, mentoring, and supporting individuals
- Keeps customers proactively updated on the status of their tickets.
- Working and partnering extensively with other internal teams.
- Confirms customer satisfaction before closing a ticket.
- Continuously learn and train about new technologies and products.
Skills & Requirements
- BSc. of Business Administration or equivalent
- Minimum 2 years of work experience in related fields
- Strong written and verbal communication skills in English
- Interests in payments, financial institutions, merchants, acquirers or processors
- Proficiency in Microsoft applications including Teams, Outlook, PowerPoint, Excel and Word
- Have strong client relationship and communication skills with a high level of discretion and sensitivity when dealing with confidential matters
- Research and analytical skills, able to collect and interpret data to solve problems and execute solutions
- Strong interpersonal skills. Ability to interact effectively with customers, vendors, peers and management via multiple communication channels
- Great problem solving and logical thinking, and organizational skills
- Structured, results driven and solution oriented.
More Information
- How to apply Dear Applicants, to apply for this position, please submit your CV to the email address below. Kindly include the position name in the subject line of your email. [email protected]
- Job Reference Operation Coordinator
