Description
The Platform Administrator is responsible for the day-to-day operation, maintenance, and support of the merchant acquiring platform. This role requires strong technical skills, excellent communication, and a strong understanding of payment processing. The administrator will collaborate closely with other departments to ensure an efficient merchant onboarding process that adheres to regulations.
Responsibilities of a Platform Administrator
- Monitor the performance of the platform, identifying and resolving issues proactively.
- Troubleshoot and resolve technical issues related to the platform, working with other teams as needed.
- Manage user accounts, roles, and permissions within the platform.
- Maintain system documentation and update it as needed.
- Perform regular system troubleshooting
- Implement security measures to protect the platform from threats.
- Participate in the installation, configuration, and upgrade of the platform software and related systems.
- Provide technical support to internal and external users.
- Oversee aspects of service delivery, especially assisting the Customer Support team with merchant inquiries.
- Stay up-to-date on the latest platform updates and best practices.
- Stay up-to-date with Company rules and regulations with product expansion
- Participate in management meetings to address challenges – identify enhancements and opportunities.
- Assist in the development and implementation of new features and functionalities.
- Collaborate with the sales team on merchant onboarding to ensure a smooth process and compliance with all regulatory requirements (KYC/AML etc.).
- Serve as a key point of contact for inter-departmental communication regarding the platform. Closely collaborate with Sales, IT, Compliance, AML, Finance, and Management teams to ensure smooth operations and efficient problem resolution.
- Manage Operations Team, provide training and transfer knowledge on the platform.
Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field
- Excellent problem-solving, analytical, and communication skills
- Proven experience in manging a platform
- Strong understanding of payment processing, regulatory compliance (PCI DSS, KYC/AML)
Preferred Qualifications
- Experience with banks and other Payment Service Providers
- Understanding of transaction processing and Iraqi Payment Service Provider Law
More Information
- How to apply Dear Applicants, to apply for this position, please submit your CV to the email address below. Kindly include the position name in the subject line of your email. [email protected]
- Job Reference Platform Administrator
